Frequently asked questions

The registration process is described here.

The serial number is sent by email upon order completion and it is additionally shown on the last page of the order process.

It's always possible, that an email doesn't find its way to the recipient. We are sorry for this. Contact us with the contact form or write an email at order@leppsoft.com with your order number, so we can find another way to deliver your serial number.

Start Soundpad and check its status at File ▷ Preferences ▷ Devices. It should be green, telling you that Soundpad is in good condition, otherwise it tells you, what's wrong and what you can do to fix it.

Is Soundpad in a good condition, but others still can't hear you, then the most common cause is, that your voice application uses another recording device, than the one you configured Soundpad for. You can fix it by enabling Soundpad for the same device in the above mentioned options pane or by changing the device in the voice application itself. (See also: Setup and device configuration)

Another cause may be, that Soundpad's microphone output volume is too low and does not trigger the voice activation threshold of your voice application. You may try to increase Soundpad's microphone output volume at File ▷ Preferences ▷ Audio ▷ Voice volume.

Another reason may be, that you didn't press the Push-to-Talk button of your voice application. Starting with v2.6.0 Soundpad can press the button for you, but you have to configure it first in the preferences at File ▷ Preferences ▷ Hotkeys ▷ Auto Keys.

Start the voice measurement at File ▷ Preferences ▷ Audio, switch to the main window and play a sound on the microphone only. Do you hear the sound?

Yes:
The recording device used in your voice application differs from the one Soundpad is configured for. See Setup and device configuration.
No:
In such a case you should report a bug, so we can analyze the problem.

Soundpad doesn't provide an echo cancellation as most voice applications do. E.g. if you run the voice measurement on a notebook with active speakers and an integrated microphone, every sound output on the speakers will be captured by the microphone and played as well. The result is increasing noise.

Turn down or mute the volume in the main window of Soundpad and then do the voice measurement.

If you want to run the voice measurement and play a sound to check if your voice and the sound are equally loud, then it is better not to use the voice measurement of Soundpad, but to switch to another application like Skype or Teamspeak and play back a sound there.

It's vendor and operating system dependent if enhancements are not accessible in the Enhancements tab in Windows' Device Properties dialog after you've installed Soundpad.

You can get it back with this instruction:
  1. Start Soundpad.
  2. Go to FilePreferencesDevices.
  3. Uncheck the Use-checkbox next to the device, whose enhancements you want to configure.
  4. Apply the changes without restart.
  5. If you left the above mentioned Windows' Property dialog opened, then close it and reopen it again.
  6. Now the Enhancements tab should be accessible.

After you have made your changes there, you can go back to Soundpad and re-enable its functionality for your device.

But, if you mean vendor specific enhancement options in their own applications, e.g. Realtek HD Audio-Manager, then the above mentioned solution is not sufficient and you need to restart your system after disabling Soundpad for the device in question.

In case of the Realtek example this only is a convenience issue, because Realtek also provides their enhancement options in Windows' Enhancements tab, which is accessible by above mentioned instruction.

The security mechanism of Windows blocks any kind of hotkeys if the active window has a higher integrity level than Soundpad. It means, if Soundpad is run in user mode and a game in admin mode, then Windows won't forward any key presses from the game to Soundpad.

To remove this limitation, you have to run Soundpad as administrator.

To remove hotkey related limitations, you have to run Soundpad as administrator.

Here is an instruction, how to do it:

  1. Search the Soundpad.exe, right-click it and select Properties.
    The default installation directories are:
    Standalone version: C:\Program Files\Soundpad\
    Steam edition: C:\Program Files (x86)\Steam\steamapps\common\Soundpad\
  2. Check Run this program as an administrator at the bottom of the Compatibility tab.
  3. Restart Soundpad if you had it running.

Soundpad stores a working copy of the currently loaded sound list periodically and on application exit at %Appdata%\Leppsoft (equal to C:\Users\Username\AppData\Roaming\Leppsoft).

If you accidentally clicked on a table column and sorted your list, you can select EditUndo from the menu to get your old sort order back. But, if you already closed Soundpad then the working copy was updated and the undo history is gone.

As of version 2.2.0 there are backups of your sound list located in the above mentioned directory, which you can use to restore your old sort order.

If you want to prevent sorting of the list at all, so it doesn't happen to you again, you can do so by checking File ▷ Preferences ▷ Interface ▷ Disable sorting in sound list.

More info: Managing sound lists.

This happens if you explicitly run Soundpad as administrator, while the file explorer is run in normal user mode without administrative privileges. Windows prohibits drag & drop in such scenarios.

It also happens when you update Soundpad from within Soundpad. After the update is completed, Soundpad is run by the installer, which has administrative privileges.

Just restart Soundpad, so it is run in your user context and drag & drop should work again.

This happens if you explicitly run Soundpad as administrator. The administrator context doesn't know your network drive mappings and therefore, it can't find sounds on these drives.

It also happens when you update Soundpad from within Soundpad. After the update is completed, Soundpad is run by the installer, that is unaware of your network drive mappings.

Just restart Soundpad, so it is run in your user context and accessing sounds from network drives should work again.

Unfortunately, there is no option to enable or disable the in-app flag. We asked in the Steam developer forums and it was confirmed.

You have probably seen other products on Steam allowing it, but the difference is, they don't use any Steamworks functionality. You can even run those products without Steam being active, which is very apprehensive. Nevertheless, the Steam edition of Soundpad can't be run without Steam and as such the in-app flag will always be shown.

Killing certain processes, as users suggested on the forum, may work on some systems under specific conditions, but it isn't officially tested or supported, so use these kind of tricks at your own risk.

What you can do, is to cascade the in-app status by launching Soundpad and then a game afterwards. The latter status will be shown to your friends.