6 Compatibility issues

Here is a list of known compatibility issues and possible workarounds.

6.1 Acer Aspire

Affected systems

  • Acer Aspire notebooks, model E5-571G, but maybe other Acer Aspire models as well.
  • Only on Windows 8.1 or Windows 10 with Realtek audio drivers.

Effect

  • Mic boost doesn't work after Soundpad is installed.

Workaround

It isn't possible to make Soundpad work with the Realtek audio drivers without drawbacks. We could change the installer again, but then Soundpad would be affected by the DSP offloading of Skype and Lync and won't work in these applications.

The only way to make Soundpad work is to install drivers from Microsoft instead of the pre-installed Realtek ones. If you don't have specific requirements, that are only fulfilled by the Realtek drivers, then this solution should work without disadvantages.

This step by step instruction was created on Windows 10 Home x64, Version: 1803, Build: 17134. It may differ on other versions of Windows.

Open the file explorer, right-click This PC on the left and select Properties.

Screenshot Step 1

Select Device Manager on the left side.

Screenshot Step 2

Expand the node Sound, video and game controllers and double-click the Realtek device or right-click it and select Properties.

Screenshot Step 3

Switch to the Driver tab and click Update Driver.

Screenshot Step 4

Select Browse my computer for driver software.

Screenshot Step 5

Select Let me pick from a list of available drivers on my computer.

Screenshot Step 6

You should see these two entries. High Definition Audio Device is the driver from Microsoft and the other one, as the name already tells, is from Realtek. Choose High Definition Audio Device and click on Next.

Screenshot Step 7

Continue by confirming the update warning with Yes.

Screenshot Step 8

If you have any trouble with the Microsoft driver, then you can easily switch back to the Realtek driver by repeating the first 3 steps until you reach the following dialog and by selecting Roll Back Driver.

Screenshot Roll Back Driver

Last step

Run Soundpad and go into the device preferences at File ▷ Preferences ▷ Devices ▷ Recording devices. Check your microphone, apply and restart Win-Audio or your computer to finish the configuration.