6 Compatibility issuesHere is a list of known compatibility issues and possible workarounds.
6.1 Acer Aspire
- Acer Aspire notebooks, model E5-571G, but maybe other Acer Aspire models as well.
- Only on Windows 8.1 or Windows 10 with Realtek audio drivers.
- Mic boost doesn't work after Soundpad is installed.
It isn't possible to make Soundpad work with the Realtek audio drivers without drawbacks. We could change the installer again, but then Soundpad would be affected by the DSP offloading of Skype and Lync and won't work in these applications.
The only way to make Soundpad work is to install drivers from Microsoft instead of the pre-installed Realtek ones. If you don't have specific requirements, that are only fulfilled by the Realtek drivers, then this solution should work without disadvantages.
Open the file explorer, right-click This PC on the left and select Properties.
Select Device Manager on the left side.
Expand the node Sound, video and game controllers and double-click the Realtek device or right-click it and select Properties.
Switch to the Driver tab and click Update Driver.
Select Browse my computer for driver software.
Select Let me pick from a list of available drivers on my computer.
You should see these two entries. High Definition Audio Device is the driver from Microsoft and the other one, as the name already tells, is from Realtek. Choose High Definition Audio Device and click on Next.
Continue by confirming the update warning with Yes.
If you have any trouble with the Microsoft driver, then you can easily switch back to the Realtek driver by repeating the first 3 steps until you reach the following dialog and by selecting Roll Back Driver.
Run Soundpad and go into the device preferences at File ▷ Preferences ▷ Devices ▷ Recording devices. Check your microphone, apply and restart Win-Audio or your computer to finish the configuration.
6.2 Z370 Gigabyte Aorus Gaming 7
- Integrated Realtek sound card on motherboard Z370 Gigabyte Aorus Gaming 7.
- Microphone sample rate is set to 96000Hz or 192000Hz.
- Only tested with Windows 10.
- Microphone is silent after Soundpad is installed.
Open the Realtek HD Audio Manager from the system tray, select Microphone at the top and then switch to the Default format tab. Choose an entry with 44100Hz or 48000Hz.